Flu and COVID-19 Prevention Efforts

Company Update – Friday, July 3rd 5:00PM EST

Today we learned that a resident at our Ballentine community in Norfolk, VA has tested positive for COVID-19. This resident was out of the community when testing and remains out of the community at this time. There are no other residents exhibiting symptoms at this time.

Earlier this week we had a resident at our South Boston community test positive for COVID-19. This resident had returned to the community from the hospital on Monday June 29th and per our protocols, the resident had been tested and quarantined pending test results and had no interaction with any other residents. Upon receipt of positive results this resident was sent to the hospital and remains out of the community at this time. All associates who provided care for the resident wore full Personal Protective Equipment (PPE).

We have an associate and several residents at various locations that are finishing up their quarantine period this weekend. Our King’s Grant community in Virginia Beach will have their second Point Prevalence Survey next Wednesday July 8th, 2020.

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

We are also asking all residents to wear cloth masks when they are out of their suites/apartments. We are offering that any associate or any resident that wishes to receive a baseline COVID-19 test may do so by requesting to be tested through the Executed Director at their community.

We shared our phased “re-opening” plan last week that provides our communities with guidance and protocols for beauty salon reopening, limited visitor access, communal dining, and resident programs. We have adapted this plan to comply with guidance from VA, TN, and MD. We will be conducting baseline testing at our PA communities before transitioning those communities into Phase One. We have altered some transitioning dates for communities to enter Phase One of our plan. It is anticipated that communities will remain in Phase One for at least 14 days before being considered for transition to Phase Two. Any community that has a positive case of COVID-19 will return to the current status or Phase Zero and will have to be free from any positive cases for 14 days before moving back into Phase One.

Phase One of our re-opening plan will include:
•Beauty Salon reopening with strict protocols for distancing, sanitation, and screening.
•Scheduled Outdoor Visits with family members, limited to 2 visitors at a time and limited to 30 minutes, with social distancing, screening and mask requirements.
•Reopening of community dining room for Lunch meal, extended dining times to allow social distancing.
•Restarting small group activities with social distancing and mask requirements.

The current schedule for communities to transition to Phase One is below. Please understand that this is the current projection, and it was developed based on several factors, including the recent trends in cases for the city/county for each community. Changes in those trends and/or local/state guidance could impact/change these dates. With recent developments at certain communities we have adjusted reopening dates of our CSL Oak Ridge, CSL South Boston and CSL at Hagerstown communities. We will continue to provide regular updates of any changes.

Monday, July 6, 2020 

CSL at Abingdon
CSL at Bel Air
CSL at Cedar Bluff
CSL at Charlottesville
CSL at Farnham
CSL at Front Royal
CSL at Georgian Manor
CSL at Gloucester
CSL at Hampton
CSL at Stratford House
CSL at Williamsburg

Monday, July 13, 2020

CSL at The Ballentine
CSL at Berryville
CSL at Christiansburg
CSL at Churchland House
CSL at Kilmarnock
CSL at Radford
CSL at Leigh Hall
CSL at Oak Ridge
CSL at South Boston

Monday, July 20, 2020

CSL at Chesterfield
CMC at Chesapeake
CSL at Hillsville
CSL at Stafford
CSL at West End
CSL at Hagerstown

Monday, July 27, 2020

CSL at Cockeysville
CSL at Eastern Shore
CSL at King’s Grant
CSL at Fredericksburg

*CSL at Harrisburg and Willow Grove to be determined once we conduct baseline testing of all residents and
associates.

This weekend is a big holiday weekend and it is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We wish everyone a happy and safe holiday weekend!

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker

President and Chief Operating Officer

 

Company Update – Friday, June 26th 2:00PM EST

On Thursday of this week, we learned that a resident at our Fredericksburg, VA community who had recently returned from a rehabilitation stay had tested positive for COVID-19. Per our protocols, the resident had been quarantined and had no interaction with any other residents. All associates who provided care for the resident wore full Personal Protective Equipment (PPE). Also on Thursday we learned that one of our associates at our Cockeysville, MD community had come in contact with the virus outside of the community and had tested positive for COVID-19. In both cases we have notified residents, families and associates and are in communication with the Department of Health and following their guidance. Our King’s Grant community in Virginia Beach continues to have a COVID Positive wing to care for several residents that have tested positive and are in the process of recovering.

No other CSL communities have any confirmed or positive diagnosis at this time. We are extremely proud of how well our teams are following the proper protocols and procedures, and the resulting outcomes as it relates to controlling community spread. Thank you all for all of the efforts to keep our residents and associates safe!

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days. We are also asking all residents to wear cloth masks when they are out of their suites/apartments.

We have finalized a phased “re-opening” plan that provides our communities with guidance and protocols for beauty salon reopening, limited visitor access, communal dining, and resident programs. We have adapted this plan to comply with guidance from VA, TN, and MD. We are still awaiting guidance from PA. We have also developed proposed dates for each community, other than PA, to enter Phase One of our plan. PA communities will be added to the timeline as soon as we receive the state guidance. It is anticipated that communities will remain in Phase One for at least 14 days before being considered for transition to Phase Two. Any community that has a positive case of COVID-19 will return to the current status or Phase Zero and will have to be free from any positive cases for 14 days before moving back into Phase One.

Phase One of our re-opening plan will include:

  • Beauty Salon reopening with strict protocols for distancing, sanitation, and screening.
  • Scheduled Outdoor Visits with family members, limited to 2 visitors at a time and limited to 30 minutes, with social distancing, screening and mask requirements.
  • Reopening of community dining room for Lunch meal, extended dining times to allow social distancing.
  • Restarting small group activities with social distancing and mask requirements.

The current schedule for communities to transition to Phase One is below. Please understand that this is the current projection, and it was developed based on several factors, including the recent trends in cases for the city/county for each community. Changes in those trends and/or local/state guidance could impact/change these dates. We will provide regular updates of any changes.

Monday, July 6, 2020 

CSL at Abingdon

CSL at Bel Air

CSL at Cedar Bluff

CSL at Christiansburg

CSL at Charlottesville

CSL at Farnham

CSL at Front Royal

CSL at Kilmarnock

CSL at Georgian Manor

CSL at Gloucester

CSL at Radford

CSL at Hampton

CSL at Oak Ridge

CSL at South Boston

CSL at Stratford House

CSL at Williamsburg

Monday, July 13, 2020

CSL at the Ballentine

CSL at Berryville

CSL at Christiansburg

CSL at Churchland House

CSL at Hagerstown

CSL at Kilmarnock

CSL at Leigh Hall

CSL at Radford

Monday, July 20, 2020

CSL at Chesterfield

CMC at Chesapeake

CSL at Hillsville

CSL at Stafford

Monday, July 27, 2020

CSL at Cockeysville

CSL at Eastern Shore

CSL at Fredericksburg

CSL at King’s Grant

CSL at West End

*CSL at Harrisburg and Willow Grove to be determined once State of Pennsylvania guidance received.

It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, June 19th 4:00PM EST

Dear Residents, Families, and Associates:
On Monday of this week, we received the complete results of the Point Prevalence Testing of all residents and associates at our Kings Grant community, in Virginia Beach, VA. Of the 120 tests that were completed, 102 were negative and 18 were positive. We have established a dedicated COVID positive wing in the community to care for those positive residents and have designated staff to provide care in this area.

No other CSL communities have any confirmed or positive diagnosis at this time. We are extremely proud of how well our teams are following the proper protocols and procedures, and the resulting outcomes as it relates to controlling community spread. Thank you all for all of the efforts to keep our residents and associates safe!

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days. We are also asking all residents to wear cloth masks when they are out of their suites/apartments.
We have developed a draft phased “re-opening” plan outlining the guidance and protocols for beauty salon reopening, limited visitor access, communal dining, and resident programs. As soon as we receive re-opening guidance from the individual states (TN, MD, PA, and VA) we will begin initiating these plans. Please know that we understand the importance of returning some sense of normalcy, and are carefully balancing that with the need to maintain our infection control protocols. We hope to be able to share a timeline and additional details by next Friday.
It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We have heard feedback over the last week that some families are removing screens from resident rooms and possibly even climbing into the rooms. This can endanger the safety of all of our residents and associates. We need everyone’s assistance to continue to protect the safety of all of our residents and associates. If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.
Sincerely,

Earl Parker

President and Chief Operating Officer

 

Company Update – Friday, June 12th 3:30PM EST

This past week we had four additional residents and two associates from our Kings Grant community, in Virginia Beach, VA test positive for COVID-19. This community had a Point Prevalence Testing of all residents and associates on June 9th and we are awaiting their complete results. We have begun establishing a dedicated COVID positive wing in the community to care for those positive residents and are working to have designated staff to provide care in this area.

Our community in Christiansburg, VA had one resident test positive on Monday, June 8th. The Department of Health came to the community and completed a Point Prevalence testing of all residents and associates on Tuesday, June 9th. We have received the full results from Christiansburg and all of the more than 100 tests completed were negative. No other CSL communities have any confirmed or positive diagnosis at this time. We are extremely proud of how well our teams are following the proper protocols and procedures, and the resulting outcomes as it relates to controlling community spread. Thank you all for all of the efforts to keep our residents and associates safe!

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days. We are also asking all residents to wear cloth masks when they are out of their suites/apartments.

We have developed a draft phased “re-opening” plan outlining the guidance and protocols for beauty salon reopening, limited visitor access, communal dining, and resident programs. We will be further refining these plans next week and are awaiting guidance in finalizing our plans from the different states in which we operate as it is likely that the plans will vary, in scope and timing, across our portfolio of communities. Please know that we understand the importance of returning some sense of normalcy, and are carefully balancing that with the need to maintain our infection control protocols. We hope to be able to share some additional specifics by next Friday.

It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We have heard feedback over the last week that some families are removing screens from resident rooms and possibly even climbing into the rooms. This can endanger the safety of all of our residents and associates. We need everyone’s assistance to continue to protect the safety of all of our residents and associates. If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker President and Chief Operating Officer

 

Company Update – Friday, June 5th 3:30PM EST

This past week we have had two residents, who resided at CSL at Kings Grant, in Virginia Beach, VA test positive for COVID-19. In each case the resident displayed symptoms and was sent to a local hospital where they were tested. Several other Kings Grant associates and residents were tested on site, and all test results received so far have been negative. The Department of Health has offered CSL at Kings Grant a “Point Prevalence Test”, where they will test all residents and associates on the same day. We have accepted this offer, and the testing will be completed on Tuesday, June 9th. No other CSL communities have any confirmed or positive diagnosis at this time. We are extremely proud of how well our teams are following the proper protocols and procedures, and the resulting outcomes as it relates to controlling community spread. Thank you all for all of the efforts to keep our residents and associates safe!

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days. We are also asking all residents to wear cloth masks when they are out of their suites/apartments.

We are discussing what a phased re-opening may look like, for Commonwealth Senior Living. We have a team that is working on drafting the guidance and protocols for beauty salon reopening, limited visitor access, communal dining, and resident programs. In each of these areas we will be looking at federal, state, and local government guidance in finalizing our plans and it is likely that the plans will vary, in scope and timing, across our portfolio of communities. Please know that we understand the importance of returning some sense of normalcy, and are carefully balancing that with the need to maintain our infection control protocols. We hope to be able to share some additional specifics by next Friday.

It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, May 29th 3:00PM EST

This past week we have had one associate at CSL at Kings Grant, in Virginia Beach, VA and one associate at CSL at South Boston, in South Boston, VA test positive for COVID-19. In each case the associates left to quarantine at home. At Kings Grant we tested several other associates and all test results received so far have been negative. At South Boston, there have been no other residents or associates with symptoms. As a follow up to the one resident at Kilmarnock and one resident at West End cases that I reported last week, the Kilmarnock resident has now received two negative tests, and will be removed from quarantine on Sunday. The West End resident has been out of the community, awaiting two negative tests and the Department of Health has indicated that it is most likely that the resident was not contagious when she was with us. No other CSL communities have any confirmed or positive diagnosis at this time. We are extremely proud of how well our teams are following the proper protocols and procedures, and the resulting outcomes as it relates to controlling any community spread. Thank you all for keeping our residents and associates safe!

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

We are discussing what a phased re-opening may look like, for Commonwealth Senior Living. Recent updates to CDC guidance recommend that residents wear cloth masks when they are out of their suites/apartments. As we think about a process that will have residents out of their suites/apartments more regularly in the near future, we have purchased three cloth masks for every resident. They will be distributed next week. Our protocol will be that they be laundered however the residents’ current laundry is handled. (If resident does own laundry, they
will launder, if community does resident laundry, community will launder, if family does laundry, family will launder) Residents who have their own cloth masks are welcome to use those as well.

It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, May 22nd 4:45PM EST

This past week we have had a resident at our Kilmarnock, VA location and a resident at our West End Richmond, VA location test positive for COVID-19. Both residents had recently came/returned from skilled nursing, and were under quarantine until the test results were received. In each case we immediately notified the local department of health and are following their guidance. There are no other residents or associates at either location that currently have symptoms. As a follow up to the three cases reported last week, all residents and
associates that were tested came back negative, and there are no other associates or residents with symptoms. No other CSL communities have any confirmed or positive diagnosis at this time. We are extremely proud of how well our teams are following the proper protocols and procedures, and the resulting outcomes as it relates to controlling any community spread. Thank you all for keeping our residents and associates safe!

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from being out of the community for other than essential healthcare needs. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

As states begin re-opening plans, we are receiving questions about when CSL will start to allow beauty salons to open, outings to restart, and relax visitor access restrictions. We are discussing what a phased re-opening may look like, for Commonwealth Senior Living, but we anticipate at least several more weeks of the current status. The only exception for residents leaving the community is for essential healthcare services, such as dialysis, chemotherapy, etc. Any resident who leaves the community for reasons other than essential healthcare services will be subject to an in suite/apartment quarantine period for up to 14 days, or until a negative COVID-19 test
result is received.

It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, May 15th 4:45PM EST

Dear Residents, Families, and Associates:

This past week we have had an associate at our Willow Grove, PA location, an associate at our King’s Grant, Virginia Beach location and a resident at our South Boston, VA location, each test positive for COVID-19. Both associates had been out of the community for several days when we received the results and they are now self-quarantined at home. The resident had recently returned from skilled nursing, and was under quarantine until the test results were received, and they are now being treated at a local hospital. In each case we immediately notified the local department of health and are following their guidance. There are no other residents or associates at either location that currently have symptoms. No other CSL communities have any confirmed or positive diagnosis at this time.

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from an overnight stay out of the community. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

As states begin re-opening plans, we are receiving questions about when CSL will start to allow beauty salons to open, outings to restart, and relax visitor access restrictions. We are discussing what a phased re-opening may look like, for Commonwealth Senior Living, but we anticipate at least several more weeks of the current status. We are concerned that as local businesses begin to reopen, residents and/or their families may choose to venture out of the community and participate in these re-openings. These decisions can endanger the health and safety of all residents and associates in the community. We are strongly encouraging that this not occur. The only exception for leaving the community is for essential healthcare services, such as dialysis, chemotherapy, etc. Any resident who leaves the community for reasons other than essential healthcare services will be subject to an in suite/apartment quarantine period for up to 14 days, or until a negative COVID-19 test result is received.

It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker

President and Chief Operating Officer

 

Company Update – Friday, May 8th 3PM EST

This past week we have not had any new cases of associates testing positive for COVID-19 and there continues to be no residents in any of our communities that have tested positive. We now have on site testing capabilities in almost every community. Having this testing available allows us to test any new resident and residents returning from other healthcare settings. We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from an overnight stay out of the community. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

As of today, about thirty states have initiated some level of re-opening and many others are planning for it. As I have shared previously, in all re-opening scenarios, senior living communities are in the last planned segment/stage. While I understand it is difficult, especially with Mother’s Day this weekend, we cannot begin to loosen our protocols or let our guard down yet. We are discussing what a phased reopening may look like, for Commonwealth Senior Living, but we anticipate at least several more weeks of the current status. It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

I have heard that there is significant excitement about our “It Takes a Team to Beat COVID-19” contest. On July 4th, we will draw the prize winners. The Grand Prize is a brand new 2020 Chevy Malibu. Each of our 6 regions will award a $2,500 prize, and each community will have a $500 winner. We appreciate everything our community teams are doing to care for our residents!

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker

President and Chief Operating Officer

 

Company Update – Friday, May 1st 4PM EST

This past week we had one associate at CSL at Georgian Manor in Chesapeake, VA and one associate at CSL at Hagerstown, in Hagerstown, MD, test positive for COVID-19. In each of these cases, we immediately reported the positive result to the Department of Health and state licensing agencies. Both of these associates had been out of their respective communities for 6-13 days, and the local Departments of Health did not believe there was any concern of spread in the community’s nor did they request us to make and changes in our protocols. We continue to have no other residents or associates with a positive/confirmed diagnosis in the company.

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from an overnight stay out of the community. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

We now have the ability to perform in house testing at the majority of our communities and we are testing those returning from the hospital/skilled nursing, new move ins, and residents and associates, as appropriate, who have symptoms.

Last week we launched the It Takes a Team to Beat COVID-19 contest for our community based, non-department head associates. This contest will reward each associate who works their scheduled shifts each week with a contest entry. On July 4th, we will draw the prize winners. The Grand Prize is a brand new 2020 Chevy Malibu. Each of our 6 regions will award a $2,500 prize, and each community will have a $500 winner. We hope this helps maintain the amazing teamwork in our communities and adds a boost of excitement as we foresee this COVID journey has a considerable way to go. We appreciate everything our community teams are doing to care for our residents!

There continues to be discussion, and some action, about states starting to re-open. In all of the proposals that I have seen, senior living is projected in the final stages. We are starting to discuss this as it relates to Commonwealth Senior Living, but we anticipate at least several more weeks of the current status. It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker

President and Chief Operating Officer

 

Company Update – Friday, April 24th 4:00PM EST

As of this writing, we have had two associates at our Charlottesville community diagnosed as positive for COVID19. We have also had one resident at The Landing at Willow Grove, in Pennsylvania who has been diagnosed as positive. The two associates are quarantining at home, and the resident in PA is at a local hospital. In each of these cases, we immediately reported the positive result to the Department of Health and state licensing agencies and we are following their recommendations closely. We continue to have no other residents or associates with a positive/confirmed diagnosis in the company.

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from an overnight stay out of the community. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

We now have the ability to perform in house testing at the majority of our communities and we are testing those returning from the hospital/skilled nursing, new move ins, and residents and associates, as appropriate, who have symptoms.  This week we launched the It Takes a Team to Beat COVID-19 contest for our community based, non-department head associates. This contest will reward each associate who works their scheduled shifts each week with a contest entry. On July 4th, we will draw the prize winners. The Grand Prize is a brand new 2020 Chevy Malibu. Each of our 6 regions will award a $2,500 prize, and each community will have a $500 winner. We hope this helps maintain the amazing teamwork in our communities and adds a boost of excitement as we foresee this COVID journey has a considerable way to go. We appreciate everything our community teams are doing to care for our residents!

There is much discussion in the news about states starting to re-open and debate about the timing. In all of the proposals that I have seen, senior living is projected in the final stages. It is important that we continue to follow all of the procedures, protocols, and restrictions that have allowed us to be in the mostly COVID-free position we are in today. Associates, please be sure you are keeping safe! Families, please continue to respect the restrictions that are in place. We need everyone’s assistance to continue to protect the safety of all of our residents and associates.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, April 17th 4:00PM EST

As of this writing, we have had one associate at our Charlottesville community who has been diagnosed as positive for COVID-19. We continue to have no residents or other associates with a positive/confirmed diagnosis in the company.

We reported the positive result to the Department of Health and at their recommendation we have communicated with associates who had direct contact with this associate and have asked them to quarantine at home for 14 days, or until they receive a negative test for COVID-19. Currently no other associates or residents have symptoms. Based on the discussion with the Department of Health, there was no immediate concern regarding transfer to residents, however we are increasing daily temperature checks and monitoring efforts.

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. We are also continuing the enhanced protocols I shared last week, requiring all associates in our communities to wear masks at all times and the added quarantine period for all new move ins or any residents returning from an overnight stay out of the community. The quarantine period will last until we can obtain a negative COVID-19 test result or up to 14 days.

I also shared last week that CSL is actively working to be able to complete in house testing. I can share that we have begun this process and are currently able to perform in house testing at approximately half of our communities and we intend to increase those numbers over the next week.

On a weekly call with all communities today, I thanked the teams for all that they have done so far that has contributed to current successes. We cannot, however, become complacent. We must continue to do what we have been doing, and maintain our diligence and focus. I ask each of you to continue to do the same thing. Maintain distancing, families please continue to stay home, and help us flatten the curve.

To all of our associates, THANK YOU! We continue to appreciate your dedication and commitment to fulfilling the service promise that we have with our residents and families and we are here to support you.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

While we are happy to report our residents are safely thriving in our communities, many of us know of other seniors who are isolated at home during this pandemic.  During these uncertain times, it may be hard to know how they are struggling or when to determine if they need more support.  We have an anonymous and free online assessment that provides families with questions about their current loved one’s situation and offers support on how to determine when and if additional resources are needed.  If you know someone who might benefit from this assessment, please share this link with them: Senior Support Assessment.

Sincerely,

Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, April 10th 4:00PM EST

As of this writing, there continues to be no known cases of COVID-19 in any CSL community. While we are happy to report that we have no known cases, we are also fully prepared to respond appropriately if they should develop. Each of our communities has received very specific protocols on how to handle this if should arise, and we continue to have daily communication with our community teams and provide them with ongoing and updated information, guidance and training.

We continue to follow CDC/State recommended protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community.

On Saturday, April 4th, based on updated CDC and government guidance, we began requiring all associates in our communities to wear masks at all times. This has placed increased pressure on our supply of PPE and added considerable cost, but our home office procurement team has been able to rise to the challenge, securing 40,000 additional masks and countless other PPE over the last two weeks.

This week we also introduced new protocols for any new move-ins, and for any residents returning from an overnight stay outside of the community. While we had previously required increased screening and medical clearance, we have now added a “quarantine period” to our protocol. This period will last until we can obtain a negative COVID-19 test result or up to 14 days. CSL is actively working to be able to complete in house testing and we hope to be able to have results in 72-96 hours. While we understand that the term “Quarantine” can sound concerning, with the current social distancing and CDC/State Regulatory guidelines that we are operating within, the differences are not that significant, but they provide increased peace of mind in keeping existing residents safe.

On a weekly call with all communities today, I thanked the teams for all that they have done so far that has contributed to current successes. We cannot, however, become complacent. We must continue to do what we have been doing, and maintain our diligence and focus. I ask each of you to continue to do the same thing. Maintain distancing, families please continue to stay home, and help us flatten the curve.

To all of our associates, THANK YOU! We continue to appreciate your dedication and commitment to fulfilling the service promise that we have with our residents and families and we are here to support you.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,

Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, April 3rd 4:00PM EST

At Commonwealth Senior Living, we have what we call our Noble Selling Purpose. It is the “Why” we do what we do. For us that purpose is, “We Improve the Lives of Seniors, Their Families, and Each Other.” We Listen, We Love, We Care, We Serve. It is amazing to see how our teams are living up to every day. Despite personal challenges, child care issues, fears about their own families and many other things, they are showing up every day to fulfill our purpose, and care for “Their Residents”.

We are so proud of the efforts of every one of our team members, and hope that you feel the same way. We are often asked; how can I help show my appreciation. First and foremost, please send emails to the community, send cards of appreciation, share positive social media feedback, and simply say Thank You when you speak to members of the team. If you are interested, and able, I would also encourage you to consider making a donation of any size to Commonwealth Cares. Commonwealth Cares is a 501 (c3) not for profit foundation that we established to help our associates in times of unplanned financial needs. The majority of the fundraising comes from an annual golf tournament and payroll deductions that many associates participate in. We do not normally solicit funds from family members unless it is through a local fundraising event that is held at the community. Knowing that our foundation is likely to be receiving an increased number of requests, I wanted to share the information with you. No one will know who does or doesn’t contribute, but again, if you have the ability and are interested, it will go a good cause, helping those who help others. www.CommonwealthCares.net.

Our communities continue to follow all CDC recommended skilled nursing home protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. This hasn’t been easy, but a look at our community Facebook pages will show you how resilient and creative our residents, families, and associates can be and the bar continues to be raised as I see the new posts and videos daily.

If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, or challenges getting a response from the community, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker
President and Chief Operating Officer

 

Company Update – Friday, March 27 4:00 PM EST

As I have written previously, our primary focus at Commonwealth Senior Living (CSL) is on improving the lives of seniors, their families and each other. As of this writing, there continues to be no known cases of Coronavirus in any CSL community. We have had several residents and associates tested, and to date all results that we have received have been negative. While we are happy to report that we have no known cases, we are also fully prepared to respond appropriately if they should develop. Each of our communities has received very specific protocols on how to handle this if should arise, and we continue to have daily communication with our community associates and provide them with ongoing and updated training.

I am certain that most of you have heard about the shortage of Personal Protective Equipment (PPE). We too face challenges in this area, although we have a team that has been working tirelessly, 7 days a week, to locate, purchase, and distribute these supplies to our communities. Our team has found there are many scams, and false hopes out there, and as you can imagine the supply/demand imbalance for PPE has doubled and tripled pricing in many cases. We have been able to obtain a base level supply for each community and additional supplies that we can rapidly deploy to specific communities as the needs change.

We continue to follow CDC recommended skilled nursing home protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, and canceled large group activities and programs within the community. This hasn’t been easy, but a look at our community Facebook pages will show you how resilient and creative our residents, families, and associates can be and the bar continues to be raised as I see the new posts and videos daily.

I want to thank you all for your continued support of our visiting restrictions and steps to help limit any chances for exposure. It is vitally important that we all do our part to help “Flatten the Curve” and work towards getting back to some sense of normalcy as soon as possible.

To all of our associates, THANK YOU! We continue to appreciate your dedication and commitment to fulfilling the service promise that we have with our residents and families and we are here to support you. If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, or challenges getting a response from the community, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker

President and Chief Operating Officer

 

Company Update – Friday, March 20 5:00 PM EST

As you know, our primary focus at Commonwealth Senior Living (CSL) is on improving the lives of seniors, their families and each other. As of this writing, there continues to be no known cases of Coronavirus in any CSL community. While we are happy to report that we have no known cases, we are also fully prepared to respond appropriately if they should develop. Each of our communities has received very specific protocols on how to handle this if should arise, and we continue to have daily communication with our community associates.

As you are aware, starting March 16, 2020 we are implemented the CDC recommended skilled nursing home protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances, curtailed communal dining, except in cases where assistance is required and in some memory care environments and canceled large group activities and programs within the community. This hasn’t been easy, but a look at our community Facebook pages will show you how resilient and creative our residents, families, and associates can be. From hallway bingo, to window visits, FaceTime, SMILE, and just sharing whiteboard messages to families on Facebook, it looks like our folks are still having Fun.

One challenge that we continue to face is some families insisting on taking residents out of the community. This is not a safe or recommended practice. Every such interaction is adding an unnecessary risk of exposure to every one of our residents and associates. I am asking you to please refrain from this unless it is for an essential medical appointment, such as dialysis, chemotherapy, etc. We really appreciate your continued support and patience to help all of us get through this safely.

To all of our associates, THANK YOU! We continue to appreciate your dedication and commitment to fulfilling the service promise that we have with our residents and families and we are here to support you. If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams. If you have additional questions, or challenges getting a response from the community, we have established a 24/7 toll free CSL Hotline that is personally staffed by representatives from our home office. If they can’t answer your question immediately, they will take ownership, get the answer, and get back to you. That number is (866) 504-1053.

Sincerely,


Earl Parker
President and Chief Operating Officer

Company Update – Monday, March 16th 5:00 PM EST

As you know, our primary focus at Commonwealth Senior Living (CSL) is on improving the lives of seniors, their families and each other. As of this writing, there continues to be no known cases of Coronavirus in any CSL community.

Our CSL taskforce has been discussing our interventions and protocols and seeking further advice and guidance from state and local government agencies. On the advice of these agencies, as of 5:00 pm today, March 16, 2020 we are implementing the CDC recommended skilled nursing home protocols, limiting all visitors to essential healthcare providers and/or compassionate care/end of life circumstances. We will also be curtailing communal dining, except in cases where assistance is required and in some memory care environments. Additionally, we will be canceling all
group activities and programs within the community.

These are not decisions that we have made lightly. We know the positive impact of socialization, visitors, dining and effective programming has on our residents, but with the further guidance that we received today from the government, we believe that this is the best course of action at this time.

As I have previously shared, while the spread of Coronavirus is a major global concern, infection control is nothing new for us here at CSL. If you live in, work in, or visit one of our communities, you know that we fully grasp the risk that cold and flu season poses to our residents and associates every year and we have a keen focus on minimizing any negative impacts.

This situation is fluid, and we will continue to update our families on the steps we are taking, while balancing the need to maintain important family contact and our desire to create a happy and engaging home for all residents. Our community teams have access to alternative methods to support communication and virtual visits via SMILE, FaceTime, and Skype and we encourage families to reach out and engage with these options.

To all of our associates, THANK YOU! We appreciate your dedication and commitment to fulfilling the service promise that we have with our residents and families and we are here to support you. If you have specific questions, please reach out to your individual community Executive Director and/or leadership teams.

 

Company Update – Thursday, March 12th 5:00 PM EST

Currently, there are no known instances of COVID-19 at any Commonwealth Senior Living (CSL) community. In addition to the strong infection control and emergency preparedness programs we already have in place, and based on guidance from the Centers for Disease Control and Prevention (CDC) and other health and government officials, CSL continues to follow extra precautions to help prevent the spread of the virus.

Pursuant to our previous update regarding our COVID-19 prevention efforts, we wanted to make you aware of additional steps we are taking in adherence with all state and local Executive Orders and official guidelines throughout the states in which we manage communities. The CDC, healthcare associations and local health departments have now updated their guidance to encourage the public to avoid long-term care facilities, referencing the increased risk presented to older adults from COVID-19.

Commonwealth Senior Living (CSL) is taking the prudent step to limit community visitors to only those individuals who need entry at this time. Please know that we are working to maintain normalcy for our residents and families despite this change. Our current actions include:

  • Discouraging routine social visits while working one-on-one with families who may have critical needs to visit their loved ones at this time.
  • Encouraging our residents and families to utilize alternative methods of communication such as SMILE, FaceTime, and Skype. (our associates will provide assistance)
  • Requiring visits to occur in the resident’s suite and limiting time in public areas of our community. Upon entering the community, everyone will be asked to wash their hands, signed in, and screened. Screening will include confirmation of a body temperature of less than 100.4 degrees.
  • Collaborating with medical providers and others who serve our residents (e.g., hospice providers) to make alternative arrangements if necessary, while following our strict screening protocols for anyone who still needs to enter our community.
  • Reinforcing our strong resident programming, with an enhanced activities calendar focused on in-house activities and small group gatherings.
  • Enhanced Screening:
  • Residents: All residents are being screened daily to ensure they are in good health.
  • Visitors: All visitors, including vendors, family members, and external medical providers, must check in and be screened for illness and recent travel. Signage to this effect has been posted in visitor entry areas. Should you choose to visit our community, please anticipate being asked questions upon check-in.
  • Associates: All associates are being screened at the beginning of each shift concerning possible illness and to review their recent travel history and whom they have come into contact with who may have been exposed to COVID-19.

Gatherings – Per the CDC’s recommendation, CSL intends to limit large gatherings (defined as 10 or more people) to help protect the health and safety of residents and team members. This impacts events that are happening within the community with attendees from outside as well as resident outings.

  • Communities will postpone large family events at this time.
  • As communities limit resident outings, we are encouraging residents to participate in diverse in-house programming to help ensure our residents are happy and engaged.

Training – We are continuing in-service training at all our locations to reinforce and practice evidence-based infection control protocols, including proper handwashing and cleaning processes.
As always, should there be signs of an outbreak at a community, we will follow the recommended health department protocols, including immediately contacting the local health department, communicating with families and working together to help protect the safety of our residents and team members.

 

Company Update – Wednesday, March 4th

Dear Commonwealth Residents, Families, and Associates:

As we continue to improve the lives of seniors, their families, and each other, we are taking precautions to protect our residents and associates from Coronavirus Virus Disease 2019 (COVID-19). The Centers for Disease Control and Prevention (CDC) reports that there have been more than 100 confirmed cases of COVID-19 in the US. As you may have heard, the CDC has advised that more cases in the US are likely including person-to-person spread. We are ensuring that our communities are appropriately prepared. At this point the disease continues to present and spread similar to seasonal influenza, and therefore the preventative measures are the same as what is used normally this time of year.

We have had no cases of COVID-19 in our communities, and resident health and safety remains our top priority. We are following all guidelines from the CDC and our health departments, which include appropriate handwashing and disinfection practices. As always, we are assisting any resident who has signs and/or symptoms of respiratory illness (cough, fever, malaise) to stay in his/her apartment, and seek immediate medical attention while continuing to practice standard, droplet, and contact precautions as appropriate. We are ensuring our communities have appropriate supplies on hand to respond to respiratory illness outbreaks and reminding everyone to cover the mouth/nose when coughing or sneezing, wash hands frequently, and stay home if feeling ill. In addition, we have an established communication plan and our associates receive ongoing information and training on respiratory illness, including infection control practices, and monitoring for signs and symptoms.

We are reminding our associates, residents, and visitors to always follow these recommendations from the CDC to prevent the spread of respiratory illnesses:
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces.

There is a wealth of additional information available on the CDC website:
https://www.cdc.gov/coronavirus/2019-ncov/index.html

Please notify the Executive Director of your community if it has been less than 14 days since you have traveled outside of the US or if you have future travel outside of the US. Please also reach out to the Executive Director at your community if you have any questions or concerns.

Kindest Regards,


Giovanni Montague-Sneed, MS, RN, CDAL, C-AL
Senior Vice President of Resident Care