At Commonwealth Senior Living, we fulfill our Noble Selling Purpose (NSP) through four guiding behaviors: we listen, we love, we care, and we serve. We're dedicated to improving the lives of seniors, their families, and each other, recognizing listening as a foundational pillar of our NSP. That means we're always here to connect, support, and meet the needs of our residents and their families.
Listening to Your Story
There is no 'one-size-fits-all' care plan. Each of our residents has a lifetime of experiences and a unique path that led them to us. We aren't just interested in our residents' and families' needs and wants, but the 'why' behind them. By truly understanding our residents, we can cater to their individual needs and preferences, integrating their life's thread into the rich tapestry of our community.
Engaging Communities
Community isn't just a buzzword at Commonwealth, but something we strive to build among our residents and associates. From the moment you step through our doors, you become part of a place where support, love, and shared experiences weave a tight-knit family. We foster daily engagement, participation, and cultivation of relationships by attentively listening to our residents' preferences for how they want to spend their time.
Championing Choice
Our residents and their families value choice, and so do we. We offer a range of care levels; each designed to maximize independence and improve well-being. From Independent Living and Assisted Living to Memory Care, we offer tiered services that allow for personal progression should your needs change. We encourage all residents to be as engaged as possible and emphasize their input on individual care plans, ensuring every decision aligns with their idea of the most fulfilling life.
Celebrating Individuality
No two individuals are the same, and we believe senior living experiences shouldn't be, either. Our goal is to reignite passions through our signature programs, like SingFit, uncover hidden talents by offering opportunities such as nurturing and harvesting produce from our Babylon Microfarms, and provide the tools to continue growing.
How We Listen
Our commitment to listening goes beyond words spoken; it's a foundational perspective that informs everything we do, from planning resident programs to developing new dining menu options. When you speak, we don't just hear you; we listen with the intent to understand fully. Every associate at Commonwealth Senior Living is trained to engage with residents and families on a personal level, attuned to the smaller details like individual joys, desires, and concerns. Our around-the-clock support aims to foster an environment of care that is not only professional but personal.
An Open Ear for Questions
Through the senior living journey, families are faced with many difficult questions. "How much does it cost?" is more than just a financial question. It's a practical concern about providing the best care within one's means. We're committed to pricing transparency and encourage families to use our cost calculator to compare their current living costs with the cost of moving into one of our senior living communities. "How will we pay for it?" reflects a broader worry about security and future planning. These are the questions we hear most from families and stand ready to provide clear, compassionate guidance.
Fortunately, there are many viable options to help finance senior living. Our partner, ElderLife Financial Services, specializes in finding senior living financing solutions and can help pay for senior care while families wait for a home to sell or other benefits. With over 20 years of helping families navigate the financial aspects of senior living, our teams are well-prepared to address cost of care concerns.
Using Your Voice to Improve
We believe in continuous improvement, and that means incorporating the feedback we receive from our residents and their families. By embracing our Core Values, "We Speak Up" and "We Take Ownership and Add Value," we encourage open dialogue, take ownership of our actions, and aim to leave a lasting impact. Your satisfaction is our compass, and by listening and adapting to your input, we ensure your experience at Commonwealth Senior Living is filled with comfort, happiness, and security.
Listening is a never-ending voyage of understanding. Each day brings new stories, challenges, and triumphs to celebrate. The ripples of our attentive listening will form a powerful current that guides our actions, shapes our care, and sustains the core of community at Commonwealth Senior Living.
If you'd like to explore our Noble Selling Purpose further, click here to get in touch with the closest community to you.